FAQs

A: Typically, our MOQ starts from 500 pcs. However, we offer flexible minimum order quantities to accommodate both startups and established brands. Contact us to discuss your specific needs.

A: Yes. We have extensive experience in developing products that meet international standards and can guide you through the process. Our manufacturing site, Tomore Healthcare (Dongguan) Co., Ltd., is certified to ISO 13485:2016 for the design and manufacture of hearing aids (certificate no. CN23/00002318, issued by SGS United Kingdom Ltd, valid until 05 May 2029). Verify this certificate in the IAF CertSearch database.

A: We offer a wide range of hearing aids including behind-the-ear (BTE), in-the-ear (ITE), and rechargeable models. Contact us to discuss which models fit your market needs.

A: Yes! We support OEM/ODM services, allowing you to customize packaging, logo, and even device features. Reach out to discuss your branding requirements.

A: Typically, production takes 15–25 business days depending on order size and customization. We’ll provide a detailed timeline when you place your order.

A: Yes, all hearing aids come with a 1-year quality warranty. We also offer support for defective products to ensure your customers are satisfied.

A: Absolutely! We provide sample units so you can test quality and features before committing to a larger order.

A: We offer worldwide shipping via air or sea, and can suggest the most cost-effective method based on your order size and destination.

A:Lead time depends on order quantity and customization requirements. Standard models are typically produced faster than ODM projects.

1.Device not weared properly?

→ Please wear the device properly

2.Earwax in the ear canal

→ Clean the earwax

1.Not powered on

→ Press the button to switch on

2.Low battery and/or battery off

→ Please put the device into the charging box to charge

3.Nozzle blocked by something

→ Please use the brush to clean the device

4.Device nozzle or eartips covered/blocked

→ Please use brush to clean the device

1.Low volume

2.Low battery

3. The device affected with damp

4.Nozzle blocked by something

5.Device nozzle or eartips covered/blocked

→ Please use a brush to clean the device

1.Device not switch off when no using

2.The device affected with damp

1.Low battery

→ Please put the device into the charging box to charge

2.Nozzle blocked by something

→ Please use the brush to clean the device

3.Device nozzle or eartips covered/blocked

→ Please use a brush to clean the device

→ Please use dedicated dryer to dry the device

1.Switch on failed

→ Restart

2.Auto switch off when Low battery

→ Please put the device into the charging box to charge

1.Auto switch off when Low battery

→ Please put the device into the charging box to charge

1.Data transfer abnormal

→ Restart

1.Data transfer abnormal

→ Restart

To place an order on our website, simply browse through our selection of products, add the items you wish to purchase to your shopping cart, and follow the prompts to complete the checkout process.

Priority processing places a customer’s order at the top of Steezia fulfillment list, ensuring their package is processed and prepared for shipping before non-priority processing customers. This does not generate an overnight label, but instead adds you to the top of the fulfillment list for the current business day. Steezia does not offer any refunds for priority processing unless the customer cancels their order before the unit is processed by our warehouse.

Yes, Tomore provide international shipping services.

Delivery times will vary based on the shipping method you choose and your location. Please see our Shipping Policy page for more information on delivery options and estimated delivery times.

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by visiting our orders tracking page.

If your order hasn’t arrived within the expected timeframe, please contact our customer support team with your order number. We’ll investigate and resolve the issue as quickly as possible.

Priority processing places a customer’s order at the top of Steezia fulfillment list, ensuring their package is processed and prepared for shipping before non-priority processing customers. This does not generate an overnight label, but instead adds you to the top of the fulfillment list for the current business day. Steezia does not offer any refunds for priority processing unless the customer cancels their order before the unit is processed by our warehouse.

We offer a 30-day money-back guarantee. If you’re not satisfied with your hearing aids. Please see our Return & Refund Policy page for more information on how to process a return.

If your device is within the warranty period and not working as expected, contact our support team with your order number and a description of the issue. We’ll guide you through the process and, if applicable, send a replacement or arrange a repair.

We accept Credit/Debit Card, PayPal, Apple Pay, and Google Pay.

Yes, all of our payment methods are secure and encrypted to protect your personal and financial information. We do not store your credit/debit card information on our servers.

Absolutely. After placing your order, you’ll receive an email confirmation with your receipt and order details. You’ll also get a shipping notification with tracking information once your order is dispatched.

You can reach our friendly support team via email (support01@tomore.net) or through our contact form on the website. We aim to respond to all inquiries within 24 hours (Monday to Friday).

Absolutely. We provide ongoing support even after your purchase. Whether you need help with setup, usage, or troubleshooting, we’re here to assist you every step of the way.