Shipping policy

Fast, Secure Delivery to Your Door

At Tomore, we're committed to getting your hearing aids to you quickly and safely throughout
the USA. We work with trusted shipping partners to serve customers efficiently while
maintaining competitive pricing and reliable service

Your Order Journey

Total Delivery Time: 4-7 Business Days

Your order will arrive within 4-7 business days from purchase, including
  • Processing Time: 1-3 business days (order preparation and quality checks)
  • Transit Time: 3-4 business days (shipping and delivery)
Business days are Monday through Friday, excluding public holidays.

What Happens During Processing


While we prepare your order (typically 1-2 business days), our team:

  • Verifies your payment and billing information
  • Prepares your hearing aids for shipment
  • Conducts quality assurance checks
  • Packages your order securely

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping That Gives You Peace of Mind


We use trusted shipping partners to ensure your order arrives safely and on time. Every
shipment includes:
  • Full tracking information - Know exactly where your packageis
  • Free insured shipping - Your order is fully protected against damage, theft, or loss during shipping
  • Signature confirmation (where required) - Secure delivery
Complete Protection: If your package is damaged, stolen, or lost during shipping, we'l
replace it at no cost to you. Your peace of mind is our priority

Stay Updated Every Step of the Way


Once your order ships, you'll receive:

  • Shipping confirmation email with your tracking number
  • Regular progress updates on your package's journey
  • Estimated delivery date so you can plan accordingly
You can easily track your package using the tracking number provided in your shipping
confirmation email.

Free Standard Shipping - No Hidden Costs

  • Free standard shipping on all orders throughout the USA
  • Free insured shipping for damage, theft, and loss proteection
  • No minimum order requirements
  • All shipping costs are included in your product price.
What you see is what you pay - no surprises at checkout.

Simple Delivery Requirements


To ensure smooth delivery:
  • Address verification: Please ensure your shipping address iscomplete and accurate
  • Availability: Someone should be available to receive the package or provide delivery instructions
  • Identification: Valid ID may be required for delivery confirmation

USA Shipping Coverage

We ship throughout the USA. Please note:
  • Remote or rural areas may experience slightly longer delivery tilmes
  • Military or PO Box addresses may require special handling

If Something Goes Wrong - We're Here to Help

Delivery Issues


If you experience any shipping concerns:

  • Delayed delivery: Contact us if your order hasn't arrived within the expected timeframe
  • Damaged packages: Report any damage immediately upon delivery——we'll send or eplacement at no cost
  • Stolen or lost packages: Contact us immediately - our free inssured shipping covers theft and loss during shipping
  • Incorrect address: Contact us immediately if you providded an incorrect address

Undelivered Packages

If a package cannot be delivered:
  • The carrier will attempt redelivery (policies vary by carrier)
  • You may need to collect from a local depot
  • Packages returned to sender will be reshipped once we receive confirmation of a correct address
Insurance Claims: If your package is damaged, stolen, or lost during shipping, simply contact
our team. We handle all insurance claims on your behaltand will send out a replacement
immediately.

Expedited Shipping


Currently, we offer standard shipping only. Our 4-7 business day delivery window is designed
to balance speed with cost-effectiveness for all customers.
We're constantly working to improve our delivery times while keeping costs low for you.

Questions? We're Always Happy to Help

Contact Information

For shipping questions or concerns:
Email: support01@tomore.net
Response Time: Within 24 hours during business days

Business Days

Our business days are Monday through Friday, excluding public holidays. Orders placed on
weekends or holidays will be processed on the next business day.
Policy Updates
This shipping policy may be updated periodically. Any changes will be posted on our website,
and continued use of our services constitutes acceptance of any updates
Ready to Get Started?
Your journey to better hearing is just days away. With free shipping throughout the USA, full
insured shipping protection against damage and theft, and our friendly support team, we
make it easy to get the hearing aids you need delivered safely to your door.
Order today and hear the difference in just 4-7 business days - ccompletely risk-free.