Shipping Policy

Fast, Secure Delivery to Your Door – Worldwide

At Tomore, we are committed to delivering your hearing aids quickly and safely, no matter where you are. We work with trusted shipping partners to ensure efficient service while maintaining competitive pricing and reliable delivery.

Your Order Journey

Order Deadline

• Time: 19:00
• Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles, North America)

Total Delivery Time: 4-13 Business Days (for most destinations)

• Processing Time: 1-3 business days (order preparation and quality checks)

• Transit Time: 3-10 business days (shipping and delivery, may vary for international destinations)

Business days are Monday through Friday, excluding public holidays.

What Happens During Processing

While we prepare your order, our team:

• Verifies payment and billing information

• Prepares your hearing aids for shipment

• Conducts quality assurance checks

• Packages your order securely

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping That Gives You Peace of Mind

We use trusted shipping partners to ensure your order arrives safely and on time. Every shipment includes:

• Full tracking information – Know exactly where your package is

• Free insured shipping – Protection against damage, theft, or loss during shipping

• Signature confirmation (where required) – Secure delivery

International Orders & Customs

• Global Standard Shipping: Free for all destinations (remote or rural areas may experience slightly longer delivery times)

• EU Orders: Additional $15 USD shipping fee + 20% product value tax may apply

• Customs Clearance: For shipments that require customs assistance, the Tomore team will contact the recipient in advance. Please cooperate to ensure smooth clearance.

• Responsibility: If clearance is delayed due to recipient reasons, causing the package to be returned or destroyed, any fees will be charged to the recipient. The remaining balance, if applicable, will be refunded to the buyer.

Stay Updated Every Step of the Way

Once your order ships, you'll receive:

• Shipping confirmation email with tracking number

• Progress updates on your package's journey

• Estimated delivery date so you can plan accordingly

You can track your package easily using the tracking number provided.

Free Standard Shipping – No Hidden Costs

• All orders with a total of $99 or more qualify for free shipping.

  （Excludes remote areas and the EU, where an additional $15 shipping fee applies）

• A shipping fee of $15 applies to orders with a total of less than $99.

• Free insured shipping for damage, theft, and loss protection

• No minimum order requirements

• What you see is what you pay – no surprises at checkout

Simple Delivery Requirements

To ensure smooth delivery:

• Address Verification: Ensure your shipping address is complete and accurate

• Availability: Someone should be available to receive the package or provide delivery instructions

• Identification: Valid ID may be required for delivery confirmation

If Something Goes Wrong – We’re Here to Help

Delivery Issues

If you experience any shipping concerns:

• Delayed delivery: Contact us if your order hasn’t arrived within the expected timeframe

• Damaged packages: Report damage immediately upon delivery — we’ll send a replacement at no cost

• Stolen or lost packages: Contact us immediately — free insured shipping covers theft and loss

• Incorrect address: Contact us immediately if an incorrect address was provided

Undelivered Packages

If a package cannot be delivered:

• Carrier will attempt redelivery (policies vary by carrier)

• You may need to collect from a local depot

• Packages returned to sender will be reshipped once a correct address is confirmed

Insurance Claims: If your package is damaged, stolen, or lost, contact our team. We handle all claims on your behalf and will send a replacement immediately.

Expedited Shipping

Currently, we offer standard shipping only. Our 4-13 business day delivery window balances speed with cost-effectiveness for all customers.

We’re constantly working to improve delivery times while keeping costs low.

Questions? We’re Always Happy to Help

Contact Information:
Email: contact@tomore.net
Response Time: Within 24 hours during business days

Business Days: Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Policy Updates

This shipping policy may be updated periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of updates.

Ready to Get Started?

Your journey to better hearing is just days away. With free worldwide standard shipping, full insured protection against damage and theft, and our friendly support team, getting your hearing aids delivered safely has never been easier.

Order today and experience the difference in just 4-13 business days – completely risk-free.