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By placing an order, you acknowledge and agree to the following key terms,
in addition to our full Terms & Conditions.
Return & Refund Policy
Standard products may be eligible for return according to our policy.
For hygiene and safety reasons, certain hearing-related items are final sale
and cannot be returned.
Please review our full policy here:
Refund Policy
Non-Refundable Items
The following items are strictly non-refundable and non-exchangeable:
Hygiene & maintenance products
Cleaning kits
Drying / disinfection devices
Extended warranty plans
Orders placed using sample discount codes (sample orders are final sale)
Warranty
Products are covered under our standard warranty terms. Coverage does not apply to
misuse, unauthorized modification, or physical damage.
Compliance Notice
Products meet applicable regulatory standards (such as FDA, UKCA, ISO13485, FCC, RoHS where applicable).
They do not replace professional medical diagnosis or treatment guidance.
B2B Use
Purchases are intended for professional / commercial use unless otherwise stated.
Applicable import taxes, duties, and local compliance remain buyer responsibility unless agreed otherwise.
General Terms
All purchases are governed by our full Terms & Conditions.
Terms & Conditions
Privacy & Data
We handle customer and business information in accordance with applicable data protection laws.